Global Customer Experience Specialist
hace 1 día
We are seeking a highly skilled Global Customer Experience Specialist to join our team at Equifax. In this role, you will be responsible for delivering exceptional customer service and support.
About the Role
This is a full-time position that requires strong communication and problem-solving skills. As a Global Customer Experience Specialist, you will work closely with our customers to understand their needs and provide timely and effective solutions.
Responsibilities
- Respond to customer inquiries in a professional and courteous manner
- Resolve customer complaints in a timely and satisfactory manner
- Collaborate with internal teams to identify and implement process improvements
- Provide excellent customer service through various channels, including phone, email, and chat
Requirements
To be successful in this role, you will need:
- Fluent French language skills (B2+/C1 level)
- English language skills (A2 or B1 level, reading and writing)
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
Benefits
As a valued member of our team, you can expect:
- A competitive salary range of $55,000 - $70,000 per year, based on experience
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement plan with company match
- Opportunities for career growth and professional development
What Sets You Apart
If you have previous call center experience, you will be at an advantage in this role. Additionally, we offer a comprehensive compensation and healthcare package, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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