Implementation Experience Coordinator

hace 22 horas


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About the Role

An Implementation Experience Coordinator will play a pivotal role in ensuring seamless customer onboarding experiences. This involves leading series of milestone calls over a 60-day period to guarantee customers receive comprehensive support.

Your Key Responsibilities

Own end-to-end onboarding experience for new customers; lead a series of milestone onboarding calls over a 60-day period*
- Develop ownership over customer's experience and success in their first days
- Deliver world-class customer service; create engaging momentum with customers
- Set proper partnership expectations regarding timeline, points of contact, help, etc
- Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased
- Identify potential areas of risk if expectations are not aligned, escalate accordingly
- Guide customers through relevant self-paced and instructor-led training sessions; provide hands-on training where appropriate
- Ensure customers are fully set up and adoption of applicable product features is completed before onboarding graduation
- Collaborate internally to leverage resources to ensure each customer's success
- Demonstrate exceptional problem-solving skills and ability to navigate customer concerns
- Be a product expert and clearly communicate the value of Tebra product to address all customer needs

Your Professional Qualifications

1-2 years of customer-facing experience leading or supporting implementations of software solutions
- Experience specifically in SaaS environments in a project coordinator or customer success role a plus
- Minimum English level B2+ CEFR oral and written
- Strong analytical skills, project management or project coordinator background
- Excellent communication skills
- Good negotiation, conflict resolution, and influencing skills
- Strong multi-tasking, results-oriented skills
- Ability to work in a fast-paced environment
- Must be fluent in English

About Us

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. Our teams are now united as Team Tebra.

Our Vision

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Over 100,000 providers trust Tebra to elevate patient experience and grow their practice.

Our Values

We get to know our customers - and their patients - and look at the world through their lens. We reject the status quo and solve problems with creativity, perseverance, and a bias to action. We are diverse, humble, and collaborative. We put the team first and win together.

Compensation Package

This role offers a competitive salary range of $65,000 - $85,000 annually, depending on location and experience. Additionally, we offer a wellness and childcare subsidy and a University/Education discount. We also provide resources to maintain physical and mental health, including access to fitness programs and employee assistance services.



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