Cloud Engineering Program Manager

hace 1 mes


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

At ServiceNow, our mission is to empower organizations to deliver exceptional service experiences by harnessing the power of technology.

We are seeking a seasoned Cloud Engineering Program Manager to join our team and drive strategic initiatives that shape the future of our cloud infrastructure.

This role offers a unique opportunity to leverage your expertise in program management, technical leadership, and collaboration to drive business outcomes and innovation.

About the Role

The Global Cloud Services PgM Team serves as a central hub for program delivery needs across engineering and operations organizations within the larger Global Cloud Services organization.

As a Cloud Engineering Program Manager, you will be responsible for developing and executing comprehensive capacity plans to meet accelerated customer demands driven by AI, partnering with cross-functional teams to deliver scalable solutions, and driving change within the organization to improve efficiency and effectiveness.

Key Responsibilities

  • Develop and execute program roadmaps, engaging executive stakeholders and implementing solutions to address organizational challenges.
  • Contribute to the enhancement of program management functions by sharing successful practices, frameworks, tools, and lessons learned.
  • Collaborate closely with Cloud Capacity Engineering leadership and team members to drive alignment and execution of programs.
  • Lead transparent and effective communication of program status to key stakeholders.

Requirements and Qualifications

To succeed in this role, you will need:

  • A proven track record of managing complex projects and programs, with experience in data center and infrastructure engineering.
  • Strong technical expertise, with knowledge of industry best practices and ability to influence decision-making without direct authority.
  • Excellent communication and collaboration skills, with ability to facilitate strategic and tactical discussions and promote diversity and inclusion.
  • Proficiency in project management software and ability to utilize specialized tools to organize, track metrics, and report on progress.

About ServiceNow

ServiceNow is a leader in the IT service management market, with over 7,700+ customers worldwide. Our platform empowers organizations to deliver exceptional service experiences by automating workflows, streamlining processes, and providing real-time visibility into performance.

Compensation and Benefits

We offer a highly competitive salary range of $140,000 - $180,000 per year, depending on experience, plus a comprehensive benefits package that includes medical, dental, vision, and 401(k) matching.



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