Technical Program Manager
hace 1 mes
About the Role
We are seeking a highly experienced Technical Program Manager to lead large-scale engineering programs at ServiceNow. As a key member of our Release Program Management team, you will be responsible for driving the successful execution and delivery of company-wide programs and processes.
Key Responsibilities
- Create frameworks, coordinate, and facilitate large, technically oriented programs to ensure timely and high-quality releases.
- Organize complex problems into prioritized milestones, deliverables, risks, dependencies, and success criteria for programs.
- Translate business objectives into execution strategy, leading and successfully executing the strategy through strong collaboration and agile leadership.
- Develop metrics and data models to drive recommendations that accelerate decisions.
- Establish trusted relationships with key technology, functional leaders, and stakeholders to drive focus on strategic program objectives and optimize program delivery.
What You'll Get to Do
As a Technical Program Manager at ServiceNow, you will have the opportunity to:
- Drive initiatives for improvements in release processes and software delivery to meet business objectives.
- Develop required documentation, such as process design documents, workshop agendas, and presentations.
- Communicate and collaborate among cross-functional teams in a multinational environment for recommendations and assisting teams with resolving critical path technical issues.
- Proactively identify and address issues with internal business units and engineering teams.
- Analyze processes and outcomes to identify root causes and drive opportunities for improvement.
Requirements
- 12+ years of technical project/program management experience building programs, project management, and release schedules on a global scale.
- 6+ years dedicated to running large engineering programs, or equivalent experience.
- Basic knowledge of cloud infrastructure, or a Master's degree.
About Us
At ServiceNow, we are passionate about delivering high-quality, scalable, and sustainable solutions that delight our customers. We are a team of innovators, collaborators, and problem solvers who are committed to making a difference in the world. If you are a critical thinker, a leader, and a team player, we encourage you to apply for this exciting opportunity.
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