HR Operations and Service Excellence Specialist

hace 11 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About Experian

Experian is a global leader in data and analytics, transforming lives and creating opportunities for consumers, businesses, and society. With over 125 years of experience, we've helped economies and communities flourish.

We're passionate about unlocking the power of data to drive innovation and growth. Our unique culture celebrates individuality, and we prioritize our people's well-being, development, and success. Experian has been recognized as a Great Place To Work in 24 countries, among other accolades.

Job Summary

The HR Specialist plays a vital role in ensuring exceptional service delivery and guidance on HR policies and processes. This key contributor drives HR operational excellence and supports people services and analytics initiatives.

Key Responsibilities
  • Serve as the primary point of contact for HR-related inquiries, providing advice and guidance through established service channels to staff, leaders, and HR colleagues.
  • Maintain confidentiality of digital employee files, ensuring sensitive information is securely stored and accessed only by authorized personnel.
  • Manage the onboarding process for new hires, coordinating orientation sessions, preparing necessary documentation, and guiding new team members through company policies, procedures, and culture.
  • Facilitate the offboarding process for departing staff, conducting exit interviews, and ensuring compliance with exit procedures and documentation.
  • Oversee relationships with people services providers, ensuring the smooth delivery of services such as insurance and employee assistance programs, and addressing any issues with benefits administration and inquiries.
Requirements
  • Minimum 2 years of experience in HR or administrative roles with a focus on service excellence.
  • Fluent in both English and Spanish with excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite and SharePoint with strong analytical and organizational abilities.
  • Demonstrated experience in HR projects is advantageous.
  • Advanced degree studies in HR, Administration, or related field; completed bachelor's degree preferred.
About the Role

This role is a linchpin in our HR operations, acting as the first point of contact for employees and leaders, ensuring they receive exceptional HR service. The HR Specialist upholds the integrity of our HR policies and processes, which is fundamental to maintaining a fair and productive workplace.

By providing support and guidance, the HR Specialist helps to foster a positive employee experience, which is critical for employee engagement and retention. We offer a competitive salary package: $60,000 - $80,000 per year, commensurate with experience.



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