HR Operations Specialist
hace 2 meses
**Job Summary**
The HR Operations Specialist plays a pivotal role in delivering exceptional HR services to Experian's staff, ensuring seamless support and guidance in HR policies and processes. This role is instrumental in driving HR operational excellence and supporting people services and analytics initiatives.
**Key Responsibilities**
- Serve as the primary point of contact for HR-related inquiries, offering advice and guidance through established service channels to Experian's staff, including leaders and HR colleagues.
- Maintain confidentiality of digital employee files, ensuring sensitive information is securely stored and accessed only by authorized personnel.
- Manage the onboarding process for new hires, coordinating orientation sessions, preparing necessary documentation, and guiding new team members through company policies, procedures, and culture to foster a positive onboarding experience.
- Facilitate the offboarding process for departing staff, conducting exit interviews and ensuring compliance with exit procedures and documentation.
- Oversee relationships with people services providers, ensuring the smooth delivery of services such as insurance and employee assistance programs. Act as a liaison to address and resolve any issues with benefits administration and inquiries.
**Requirements**
- Minimum 2 years of experience in HR or administrative roles with a focus on service excellence.
- Fluent in both English and Spanish with excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and SharePoint with strong analytical and organizational abilities.
- Demonstrated experience in HR projects is advantageous.
- Advanced degree studies in HR, Administration, or related field; completed bachelor's degree preferred.
**What We Offer**
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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