HR Operations Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo
Auxis Job Opportunity: HR Services Analyst

**Job Summary:**

The primary purpose of this role is to serve as the first point of contact for associates interacting with the Open-Door Support team. Respond to general inquiries regarding portal navigation, the Open-Door program, and HR policies and procedures by referring to an online knowledge base for information and guidance. Perform administrative tasks in support of open-door processes using a case management tool for tracking requests. If issues cannot be resolved within the team, transfer or escalate them to other service center parties.

Key Responsibilities:

  • Answer general questions regarding portal navigation, the Open-Door Program, and HR policies and procedures, referencing an online knowledge base for information and guidance.
  • Utilize a case management tool to record and administer requests and may assist other service center employees with opening, recording, processing, or closing cases in the tool.
  • Seek guidance or transfer more complex and/or confidential inquiries/requests to the Supervisor or Manager.
  • Ensure all information is complete, accurate, and approved by the appropriate superior.
  • Perform intake, sorting, tracking, and distribution for documents arriving at the service center for processing and other duties assigned.
  • Assist with basic transactions as assigned according to proper procedure, policy, and direction.

**Compensation:** The estimated annual salary range for this position is $45,000-$65,000 depending on experience and location.

**Benefits and Perks:** Auxis offers a comprehensive benefits package including health insurance, 401(k) matching, paid time off, and professional development opportunities.



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