HR Data Operations Specialist

hace 17 horas


San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo
About the Role

We are seeking an experienced HR Data Operations Specialist to join our team at Sysco Costa Rica. This role is a key part of our Human Resources department, and you will be responsible for ensuring the accuracy and integrity of critical HR data.

Job Responsibilities:
  • Data Processing: Perform back-end transaction/data processing to ensure that data is accurately loaded in the appropriate systems and aligned with applicable policies, processes, and procedures.
  • Case Management: Receive and manage requests via a case management tool, operating to meet and exceed established SLAs.
  • Communication: Assist and educate employees on existing self-service information for Tier 0 queries, maintain follow-up, and keep employees fully informed on progress of query as per established service-level agreements.
  • Ticket Resolution: Ensure tickets are fully updated until the issue is resolved and communicated to employees.
  • Continuous Improvement: Identify and participate in continuous improvement initiatives.
Requirements:
  • 1-3 years' experience in an HR support services or HR Administrative role group OR minimum 1 year experience as HR Generalist
  • Demonstrates customer service orientation
  • Ability to resolve routine problems and questions independently
  • Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications
What We Offer:
  • A competitive salary of $55,000 - $65,000 per year
  • Hybrid work arrangement (2 days working at Ultra Park II Lagunilla, Heredia and 3 days WFH)

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