Data Operations Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Role Overview

We are seeking a highly skilled Data Operations Specialist to join our team. This role is responsible for managing ongoing and time-sensitive Product Operations support for product functions in our ECS Direct-to-Consumer (D2C) portfolio.

About the Role

You will help strengthen product feedback loops between customers, Product, and Technology to improve our products and deliver more value to customers faster.

  • Collaborate with internal and external partners to track, guide, and resolve customer escalations in a systematic fashion.
  • Help manage daily operations of customer escalations tied to different products.
  • Perform research and investigation of customer escalations to determine cause and next-step recommendations.
Data Analysis Responsibilities
  • Develop subject matter expertise around appropriate product features in the ECS product portfolio, along with supporting systems and technologies.
  • Help manage operational and product analytics around customer issue escalations.
  • Identify opportunities for process improvements, and help define those improvements.
  • Help set and administer product and operational standards and processes for the ongoing operation of products, customer escalations, and feedback.
Qualifications
  • Bachelor's degree with 1+ years of experience in product operations, operations strategy, product analytics, business analyst, or similar systems analytical roles that worked with Product and Technology teams.
  • Adept in SQL, Excel (can perform complex functions), and data tables (AWS Redshift, Python, DynamoDB experience).
  • Solid knowledge in Agile software tools (e.g., Jira) and methodologies.
  • Technical experience, curiosity, and familiarity with new technologies, APIs, and databases.
  • Experience building trusted partnerships with Product, Operations, and Technology teams.
Compensation and Benefits

The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience. Experian offers a comprehensive benefits package, including medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.



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