HR Process Excellence Associate

hace 1 mes


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo
About Us

At Moody's, we foster a culture of innovation and excellence. Our mission is to empower our employees with the tools and knowledge they need to succeed in their roles.

Role Summary

We are seeking an HR Process Excellence Associate to join our team. As an HR Process Excellence Associate, you will play a critical role in ensuring seamless customer experiences for Moody's employees within the Americas region.

Duties and Responsibilities
  • Leverage our knowledge base to provide consistent and attentive customer service to Moody's employees.
  • Receive inbound inquiries via multiple channels (web, chat, ServiceNow queue), verifying the needs of employees and assisting in resolution.
  • Provide guidance to employees on basic inquiries across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner.
  • Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received, where applicable.
  • Direct employees to the appropriate resources when needed.
  • Escalate cases after reviewing against team guidelines, if further assistance is determined.
  • Collect, compile, and analyze HR data, metrics, and statistics.
  • Support prioritized employee cases when raised within the time zone.
  • Review data and trouble shoot process and inquiry resolutions to improve quality, efficiency and employee experience.
  • Act as an inclusive, employee-centric, and support champion team member that embodies and reflects Moody's culture throughout workstream.
Requirements
  • Bachelor's degree or equivalent
  • 1-2 years Human Resources, Customer Service or data-related field
  • Strong oral, written and interpersonal communication skills in English (English required)
  • Excellent customer service skills
  • Possession of passion for building effective HR processes and data analysis that deliver exceptional user experiences
  • Understanding of end-to-end user experience for HR processes
  • Ability to use existing procedures to solve routine or standard problems (problem-solving skills)
  • Business-driven team-oriented demeanor (ability to work within a Team)
  • Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed
About the Role

This is a full-time position based in the Americas region. We offer a competitive salary of approximately $65,000 per annum, depending on location and experience.

$65,000 - $80,000 annually

This role is ideal for individuals who possess strong analytical skills, excellent communication skills, and a passion for delivering exceptional customer experiences. If you are a motivated and detail-oriented individual who enjoys working in a dynamic environment, we encourage you to apply for this exciting opportunity.



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