Business Continuity and Recovery Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi, a leading global bank, is seeking an experienced Business Continuity and Recovery Specialist to support its Continuity of Business (COB) organization within Global Operations & Technology Risk Management (OTRM).

About the Role:

  • This is a critical role that involves producing requirements documentation, data analysis, and Excel modeling skills to support business continuity.
  • The ideal candidate will have a strong analytical mindset, hands-on approach, and ability to work on multiple projects simultaneously.
  • They must be able to deliver high-quality work in pressured environments, manage their workload effectively, and take direction from senior stakeholders.
  • A key aspect of this role is providing technical and business support for users of Citi Applications, including providing quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements.
  • The successful candidate will also be responsible for start of day checks, continuous monitoring, regional handover, and developing/maintaining various business and technical support documentation.
  • Additionally, they will assess risk and impact of production issues, escalate to technology teams, and engage in post-implementation analysis to ensure successful system design and functionality.
  • This role requires excellent communication and diplomacy skills, with the ability to exchange complex information with operations and technology partners globally.
  • The Business Analyst will partner with appropriate support and development teams to prioritize bug fixes and support PAT, UAT, and PROD validations.
  • They will be expected to raise problems to relevant teams while adhering to Service Level Agreements and directly impacting the business by ensuring the quality of work provided.

Key Skills and Qualifications:

  • Strong analytical and problem-solving skills
  • Hands-on approach and ability to work on multiple projects simultaneously
  • Excellent communication and diplomacy skills
  • Ability to work in a team environment and provide feedback for areas of improvement
  • Familiarity with FUSION tool (Sales Force) and Citi Applications
  • Advanced English level
  • Certified in business continuity or related fields (an added advantage)

Benefits and Compensation:

We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience, as well as additional benefits, including comprehensive health insurance, retirement savings plan, and paid time off.

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • The chance to work with a leading global bank and contribute to its success
  • A diverse and inclusive workplace culture


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