Service Desk Learning and Development Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

About the Role:

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We are seeking a Service Desk Learning and Development Specialist to join our team at Auxis. This individual will be responsible for developing and implementing training programs, quality assurance initiatives, and customer satisfaction strategies.

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Key Responsibilities:

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- Design and deliver effective training programs for new hires and ongoing development of existing employees.

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- Develop and implement quality assurance processes to ensure high-quality service delivery.

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- Analyze survey results and present data-driven insights to drive continuous improvement.

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- Collaborate with the operations team to ensure effective implementation of training strategies and initiatives.

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- Participate in the creation of E-Learning databases and contribute to the development of training materials.

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- Support employee retention through a positive and respectful classroom environment.

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Required Skills and Qualifications:

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- Excellent communication and interpersonal skills.

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- Ability to think creatively and develop innovative solutions.

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- Strong analytical and problem-solving skills.

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- Experience in learning and development or a related field.

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Benefits:

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- Competitive salary range: $60,000 - $80,000 per annum (dependent on location).

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- Opportunities for professional growth and development.

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- Collaborative and dynamic work environment.

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About Auxis:

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Auxis is a leading business process outsourcing company that provides innovative solutions to clients around the world. We value our employees and offer a supportive and inclusive work environment.

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Contact Information:

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Please submit your application, including your resume and cover letter, to [auxis.hr@auxis.com](mailto:auxis.hr@auxis.com) or through our website.

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We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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