Service Desk Learning and Development Specialist
hace 5 días
About the Role:
">We are seeking a Service Desk Learning and Development Specialist to join our team at Auxis. This individual will be responsible for developing and implementing training programs, quality assurance initiatives, and customer satisfaction strategies.
">Key Responsibilities:
">- Design and deliver effective training programs for new hires and ongoing development of existing employees.
">- Develop and implement quality assurance processes to ensure high-quality service delivery.
">- Analyze survey results and present data-driven insights to drive continuous improvement.
">- Collaborate with the operations team to ensure effective implementation of training strategies and initiatives.
">- Participate in the creation of E-Learning databases and contribute to the development of training materials.
">- Support employee retention through a positive and respectful classroom environment.
">Required Skills and Qualifications:
">- Excellent communication and interpersonal skills.
">- Ability to think creatively and develop innovative solutions.
">- Strong analytical and problem-solving skills.
">- Experience in learning and development or a related field.
">Benefits:
">- Competitive salary range: $60,000 - $80,000 per annum (dependent on location).
">- Opportunities for professional growth and development.
">- Collaborative and dynamic work environment.
">About Auxis:
">Auxis is a leading business process outsourcing company that provides innovative solutions to clients around the world. We value our employees and offer a supportive and inclusive work environment.
">Contact Information:
">Please submit your application, including your resume and cover letter, to [auxis.hr@auxis.com](mailto:auxis.hr@auxis.com) or through our website.
">We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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