Customer Service Team Lead
hace 24 horas
**Unlocking the Power of Data with Experian**
We're a global tech company and leader in data and analytics, passionate about transforming lives and creating opportunities for consumers, businesses, and society. Our 22k employees across 30+ countries believe in the possibilities for you and the world.
To achieve this vision, we invest in new technologies, talented people, and innovation. We're looking for 'big-thinkers' and 'can-doers' who share our purpose #uniquelyexperian to join our team as a Customer Service Team Lead - Data and Analytics Specialist.
The role involves:
- Providing queue assistance and monitoring phone queues to ensure customer service levels are maintained.
- Assisting the department supervisor with personnel matters, including disciplinary actions, PIPs, and other functions.
- Conducting one-on-one meetings with TSC phone agents to identify areas for improvement and develop development plans.
- Assisting with pre-screening, interviewing, evaluating, and making hiring decisions.
- Ensuring the service desk agents provide the best possible service and support using advanced technical and customer service techniques.
- Maintaining and updating the departmental technical and support knowledgebase.
**What You'll Need**
To succeed in this role, you'll require:
- 4 years of customer service experience and/or previous experience in a call center.
- Advanced problem-solving and analytical skills.
- Advanced customer service - technical support skills.
- Ability to work in a team environment.
- Good leadership skills.
**Compensation**
The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience.
**About Us**
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of our DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability, or age.
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