Customer Service Liaison
hace 2 meses
We are seeking an experienced Customer Service Liaison to join our team at Huntsman.
The estimated annual salary for this role is $60,000 - $80,000 depending on experience and location.
About the Job:
As a Customer Service Liaison, you will be responsible for managing daily relationships and orders for customer accounts, providing proficient and knowledgeable customer service with integrity and trust.
Your key responsibilities will include:
- Managing day-to-day relationships and orders for identified customer accounts.
- Performing all job duties following required company and/or department processes in handling customer orders, issues, product returns, order cancellations, complaints, quotes, documentation requests, same-day order entry and data maintenance.
- Having good working product knowledge and may suggest alternate or compatible products to customers as needed.
- Managing any issues that may arise in a timely manner towards resolution, including alternate escalation protocols and fee negotiation.
Additional Responsibilities:
You will also be responsible for handling additional responsibilities without affecting day-to-day activities, following instructions and performing other duties as may be assigned by supervisor and/or manager, and assisting in the monitoring and balancing of team workload.
In addition, you will be expected to arrive at scheduled start time and employ safe work practices actively participating in EH&S initiatives.
Relationship Management:
You will work closely with manufacturing, logistics, credit, supply chain, technical, commercial, pricing and other key stakeholders to ensure timely and accurate order processing and delivery in accordance with customer requirements and manufacturing capabilities.
You will respond to internal and external issues, product returns, and complaints, following any issues through to completion with a sense of urgency.
Support Management:
You will be the primary on-floor back-up for Team Lead and help other CSAs and/or groups to assure adequate coverage of accounts during planned and unplanned short-staffed situations and/or during implementations.
You will design, maintain, and send reports, offer viable solutions to problems and aid in implementation of suggestions for improvement and other project work, and considered a “go-to” person on the team.
Employee Development:
You will develop product knowledge, service offerings, processes, back-up procedures, and industry conditions to enhance service and sales to the customers through personal training, individual inquiry, and development plans.
You will serve as a mentor to new and struggling employees, identify areas of continued learning, and demonstrate the desire for self-development.
-
Customer Service Liaison
hace 2 meses
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoWe are looking for a skilled Customer Service Liaison to join our team at Straumann Group. As a key member of our customer support team, you will be responsible for ensuring that our clients receive the highest level of service and support.About the Role:The Customer Service Liaison will be responsible for:Providing exceptional customer service and support...
-
Customer Service Liaison
hace 11 horas
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoAt Moody's, we empower organizations to make informed decisions by leveraging our expertise in integrated risk assessment. Our team of professionals works tirelessly to provide exceptional customer experiences.Key Responsibilities:We are seeking a skilled Customer Service Liaison to serve as the primary point of contact for clients. Your primary...
-
Customer Service Liaison
hace 2 semanas
San Francisco, Heredia, Costa Rica People Working Corp A tiempo completoAt People Working Corp, we are seeking a dedicated and customer-focused CUSTOMER SERVICE LIAISON. This exciting opportunity is perfect for individuals who enjoy working in a fast-paced environment and delivering exceptional service to our valued clients.We are located in the heart of Heredia, Costa Rica, and offer a unique blend of professional support and...
-
Provider Service Liaison
hace 2 meses
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoCustomer Service Liaison RoleWe are seeking a skilled Customer Service Liaison to join our team. The successful candidate will be responsible for handling customer inquiries, providing product information, and ensuring an exceptional customer experience.Responsibilities:Communicate with customers via phone, email, or in-person to address their concerns and...
-
Customer Service Liaison Specialist
hace 11 horas
San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completoAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Associate to join our team at Pts Consulting Services. The ideal candidate will possess excellent communication skills, be able to multitask effectively, and have a customer-centric focus.Key ResponsibilitiesProvide exceptional customer assistance on a wide range of topics,...
-
Customer Service Liaison
hace 2 semanas
San Francisco, Heredia, Costa Rica People Working Corp A tiempo completoAbout People Working CorpWe are a consulting and outsourcing company specializing in customer services, based in Heredia, Costa Rica. Our team provides high-quality business support to clients worldwide.
-
Customer Service Liaison
hace 2 meses
San Francisco, Heredia, Costa Rica Cognizant A tiempo completo**Role Overview**As a key member of the Cognizant team, this position involves providing exceptional customer service and support to clients through various communication channels. The successful candidate will have strong articulation and communication skills to effectively convey information on products and services, as well as troubleshoot issues within...
-
Customer Service Expert
hace 2 meses
San Francisco, Heredia, Costa Rica Equifax A tiempo completoCustomer Service Expert OpportunityEquifax is a leading provider of information solutions, and we are looking for a skilled Customer Service Expert to join our team.This role is responsible for delivering exceptional customer service through inbound calls and back-office tasks, ensuring timely project completion and superior client care.Key...
-
Healthcare Services Liaison
hace 2 meses
San Francisco, Heredia, Costa Rica Teleperformance Costa Rica A tiempo completoCompany OverviewWe are Teleperformance Costa Rica, a leading provider of customer experience management solutions. Our team is dedicated to delivering exceptional service to our clients and their customers.Job DescriptionWe are seeking a Healthcare Services Liaison to join our team. As a key member of our operations, you will be responsible for accurately...
-
Customer Service Operations Lead
hace 1 mes
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout Straumann GroupAt Straumann Group, we empower our employees to make an impact and drive change. Our commitment to innovation is rooted in evidence-based solutions that cater to the evolving needs of the dental industry.We are a leader in esthetic dentistry, tooth replacement, and restoration solutions. Our product portfolio includes dental implants,...
-
Customer Experience Liaison
hace 1 mes
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the OpportunityWe're looking for a dedicated and results-driven Customer Experience Manager to join our Loyalty Team. As a key member of our team, you'll be responsible for delivering exceptional customer support, identifying areas for improvement, and developing solutions to retain our valued clients.Your Key ResponsibilitiesProactively address...
-
Customer Service Operations Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoEquifax Job OpportunityWe are seeking a highly skilled Product Fulfillment Senior Agent to join our team. This individual will be responsible for delivering exceptional customer service, ensuring timely project completion, and maintaining superior client care.Key Responsibilities:Respond to consumer inquiries in a timely and professional mannerComply with...
-
Customer Service Representative
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoUnlock the Power of Data with ExperianAbout Us:Experian is a leading global information services company, leveraging data to drive growth and opportunities for consumers, businesses, and society. We've been recognized as one of the 100 Best Companies to Work For by Fortune and Forbes' World's Most Innovative Companies.Job Summary:We're seeking a highly...
-
Customer Service Representative
hace 7 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAt Experian, we're redefining the way our clients do business within all aspects of the customer credit lifecycle. With a focus on best-in-class data and innovative technology, we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.This role is a high-performing resource for the Call Center,...
-
Customer Service Representative
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout UsExperian, the world's leading global information services company, is a powerhouse in data-driven innovation. We empower consumers and businesses to make informed decisions through our cutting-edge solutions.We are proud to be recognized as one of the 100 Best Companies to work for by FORTUNE and among the 100 World's Most Innovative Companies by...
-
Service Support Strategist
hace 2 meses
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Overview**:This role is responsible for developing and implementing support strategies for product families, ensuring adherence to established protocols and methodologies. The ideal candidate will collaborate with regional and global teams to facilitate service planning and execution, foster cross-functional collaboration, and act as a liaison between...
-
Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Jll A tiempo completoJob DescriptionWe are seeking a skilled Customer Service Representative to join our team at JLL. In this role, you will be responsible for developing and implementing a best-in-class customer service program.Key ResponsibilitiesProvide exceptional customer support by working closely with clients and employees to resolve issues and improve the overall...
-
Customer Service Ambassador
hace 3 semanas
San Francisco, Heredia, Costa Rica 360Training A tiempo completoAbout 360TrainingWe are a dynamic and innovative company that values excellent customer service.Estimated Salary: $45,000 - $60,000 per yearJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Ambassador, you will be responsible for providing exceptional service to our customers through various...
-
Customer Service Representative
hace 2 meses
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoCustomer Service Representative RoleWe are seeking a customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries...
-
Customer Service Representative
hace 5 días
San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo**Customer Service Representative**We are seeking a highly skilled Customer Service Representative to join our team at Object Technology Solutions, Inc. This role involves providing exceptional customer service through phone interactions, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:- Respond...
