Product Operations Director

hace 2 semanas


San Francisco, Heredia, Costa Rica Databricks A tiempo completo

About the Role:

We are seeking a skilled Product Operations Lead to join our Product and Engineering organization at Databricks. As a Product Operations Lead, you will play a crucial role in driving multiple Product Lines and be an essential link between customer-facing operations teams and the product and engineering team.

Responsibilities:

  1. Analyze and synthesize data from multiple sources, including customer and partner feedback, product usage and adoption
  2. Develop and maintain user-friendly systems, reports, dashboards, etc., and surface key metrics and trends to stakeholders
  3. Partner with cross-functional operations teams to consult, develop and implement metrics, automated reporting/process solutions, and process improvements to meet business needs
  4. Influence product and engineering decision-makers to deliver the best possible customer experience, using both data and qualitative analysis to inform your perspective
  5. Organize the measurement of key results for annual objectives and communicate status on objective progress to department stakeholders

Requirements:

  • 6+ years of experience in a business analyst or data analyst role, with experience using SQL and Microsoft Excel
  • Experience building data pipelines using SQL, Python, R, or Scala and experience with data visualization solutions such as Tableau, Salesforce, PowerBI, and/or Data Studio
  • Comfortable communicating with Databricks executives and department leadership, with the ability to distill complex analysis and modeling efforts into clear messaging
  • Experience in the enterprise software industry, SaaS and B2B experience preferred, with a strong preference for Agile/Scrum/JIRA experience

About Databricks:

Databricks is the data and AI company. More than 9,000 organizations worldwide rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. We are headquartered in San Francisco, with offices around the globe, and are committed to fostering a diverse and inclusive culture where everyone can excel.



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