Strategic Operations Manager

hace 1 mes


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Program Manager for Physical Stores Support Team

Our team is seeking a proactive and results-driven Program Manager to spearhead the development and execution of strategic initiatives aimed at enhancing operational efficiency and driving business growth. The ideal candidate will have a proven track record of leading cross-functional teams, optimizing processes, and delivering impactful results.

Key Responsibilities

  1. Support Intake tasks such as prioritization, audits, and reviews.
  2. Support the process improvement program.
  3. Gather business requirements and inform of inputs needed to achieve desired results.
  4. Have in-depth knowledge of the data available, how to collect it, and understand how it applies to our business.
  5. Follow up on internal projects.
  6. Utilize intermediate Excel skills (formulas, pivots, running existing macros, etc.).
  7. Advanced English.
  8. Lead conversations with customers/stakeholders.
  9. Exhibit strong writing skills and the ability to create documentation.
  10. Work independently with limited supervision/guidance required.
  11. Deep dive and troubleshoot issues as they arise.
  12. Demonstrate resourcefulness and autonomy in seeking out information.
  13. Make data-driven decisions.
  14. Proactively identify solutions and make proposals.
  15. Drive results and insist on the highest standards in the work done.
  16. Share knowledge and adapt to change.
  17. Think strategically and tactically to implement creative solutions aimed at reducing pain points.
  18. Capacity, resource, and agile/sprint planning.

A Day in the Life

As a Program Manager, you will tackle complex challenges within the Operations team and contribute to the success of the business. You will proactively seek to understand existing processes and conduct independent research. Collaborating with cross-functional teams, you will meet with diverse stakeholders to understand their needs, advise on feasibility, and create implementation plans and timelines for each internal project. Tracking progress and sharing status updates will be crucial, as well as addressing roadblocks in a timely manner. Your role will involve managing reports, creating documentation, supporting all process improvement programs, managing timelines, and supporting scheduling, etc. Demonstrating excellent organizational skills in different areas is essential.

This role is perfect for someone who is passionate about leading cross-functional teams, optimizing processes, and delivering impactful results. If you have a proven track record of driving business growth and enhancing operational efficiency, we encourage you to apply for this exciting opportunity.



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