Strategic Operations Manager
hace 3 semanas
Company Overview
Ibm is a leading technology company that represents various functions such as marketing, finance, legal, operations, HR, and more. Our team is dedicated to solving complex problems and helping our clients achieve success.
About Ibm Corporate Headquarters (Chq)
The chq team at ibm works together to tackle some of the world's most pressing issues. We prioritize building collaborative work environments for our employees and strive to create a culture where everyone can thrive.
Career Development Opportunities
As an ibmer, you will have the opportunity to learn and develop your skills, receive continuous trust and support, and be encouraged to experiment every day. You will also be able to provide ongoing feedback to help your colleagues grow and collaborate with others in a team-focused approach.
Job Description
The 1st line manager will oversee operational responsibilities up to 35 employees, providing executive assistant support to north america and costa rica-based ibm executives. This includes full responsibility for all personnel matters, workforce planning, and guidance/coaching staff to ensure business objectives and client requirements are met.
Key Responsibilities
- Effectively manage business operations and handle internal client escalations
- Identify issues and implement actions resulting in high client satisfaction
- BUILD A BUSINESS RELATIONSHIP WITH IBM EXECUTIVES ASSISTED BY THE TEAM UNDER HIS/HER RESPONSIBILITY
- Accountable for an average of 150 clients and their satisfaction with the ga service
- Support the executive administrative assistants with a work schedule based on the us est and cst time zones
Requirements
- A minimum of 2 years of work experience in leadership roles (people manager)
- Organizational, multitasking, and decision-making skills are essential
- Able to motivate and coach new employees
- Detail oriented
- Excellent customer service skills
- Ability to communicate effectively
- Advanced english skills
- Experience managing client escalations
- Project management skills
PREFERRED SKILLS AND QUALIFICATIONS
- Intermediate excel skills
- Experience working with ibm executives
Estimated Salary: $120,000 - $180,000 per year
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