Strategic Operations Manager for Product Business Units

hace 3 semanas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Company Overview

ServiceNow is a high-growth enterprise software company that empowers teams to succeed in a distributed work environment. Our culture values flexibility, trust, and inclusivity.

Estimated Salary Range:$120,000 - $180,000 per year, based on location and experience.

Job Description

We are seeking an experienced Strategic Operations Manager to join our Product Strategic Operations team. The successful candidate will partner with Product leadership to drive business decision-making and influence product roadmaps by providing deep understanding and supporting data of business performance, customer behavior, product capabilities, and team strengths.

The ideal candidate will analyze and design strategies to capture value, iterate with cross-functional teams, and coordinate delivery across functions. They will also be responsible for structuring complex problems, developing hypotheses, conducting analyses, and suggesting data-driven recommendations to leadership, including the C-suite.

Key Responsibilities:

  • Be a thought partner with Product leadership on various efforts
  • Analyze and design strategies to capture value
  • Identify opportunities, unlock productivity, and accelerate execution
  • Improve operational excellence through strategic initiatives
  • Support consensus-building across teams and ensure surgical execution and handoffs to relevant stakeholders

Required Skills and Qualifications

  • Bachelor's degree in Economics, Business, Computer Science, or similar required; MBA preferred
  • 8 years or more of work experience in Business Operations, Product Management, Finance, Management Consulting, or Corporate Strategy roles
  • Expertise and/or interest in the enterprise software/SaaS industry
  • Effective communicator with excellent English skills required

Benefits

  • Diverse and inclusive work environment


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