Strategic Business Operations Specialist
hace 4 días
At ServiceNow, we're a technology company that makes the world work for everyone. Our people make it possible through innovation and ingenuity.
We're an ambitious team of change makers who dream big together, supporting each other to make our individual and collective dreams come true. By joining us, you'll be part of a high-growth enterprise software company that serves approximately 85% of the Fortune 500 customers.
The STEP Strategic Operations team in Costa Rica is looking for skilled professionals to partner with teams across Engineering, Product, Support, Design, Research, Sales, Marketing, and Customer Success. This specific role will be in our Product Strategic Operations team dedicated to supporting the execution of our product business units.
Your key responsibilities will include:
- Thought partnership with Product leadership teams on various efforts, providing deep understanding and supporting data of business performance, customer behavior, product, and team capabilities.
- Identifying value-creation opportunities across our business, analyzing and designing strategies to capture value, iterating with cross-functional teams, and coordinating delivery across functions.
- Structuring complex problems, developing hypotheses, conducting analyses, and suggesting data-driven recommendations to leadership, including C-suite.
You'll also participate in strategic planning for the business unit, modeling out revenue, customers, costs, investments, industry trends, and roadmap permutations. Additionally, you'll drive people and talent initiatives, such as all-hands meetings, employee surveys, employee awards, monthly newsletters, team offsites, and employee engagement.
This is an excellent opportunity to gain or extend your experience in strategy, planning, business analysis, project management, and operations at a high-growth enterprise software company. You'll have the chance to work closely with senior leaders and contribute to our overall success.
To be successful in this role, you'll need:
- A Bachelor's Degree required; MBA or other Graduate degree preferred.
- 5+ years of work experience in Business Operations, Product Management, Finance, Management Consulting, or Corporate Strategy roles.
- High energy, disciplined execution skills, and a willingness to do whatever it takes to deliver results.
- Ability to see the big picture while being execution-oriented to improve operational excellence.
- Effective communication skills, able to convey complex ideas in a clear and concise manner both verbally and in writing.
The estimated salary for this position is $90,000 - $110,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you're looking for a challenging and rewarding career opportunity, please consider applying for this role.
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