Strategic Operations Management Lead

hace 3 días


San Francisco, Heredia, Costa Rica World Business Lenders, Llc A tiempo completo

About World Business Lenders, LLC. Located in the United States, our company provides short-term commercial loans to small and medium-sized businesses.
We are a 100% remote U.S.-based firm with a Contract/Consultant position available.

Job Overview

This is a remote opportunity with working hours typically between 9:00am-6:00pm Eastern time, Monday through Friday. However, operational requirements may demand additional time commitment.

The selected candidate will be responsible for managing projects aimed at enhancing efficiency within our Operations teams.

Key Responsibilities:
  • Collaborate with the Loan Operations Business Management Supervisor to develop policies, procedures, forms, and reporting for various business units.
  • Lead and manage a team of Loan Operations Business Management Analysts to execute related deliverables.
  • Streamline communication, workflow, and processes with Production departments across the company.
  • Draft Standard Operating Procedures (SOPs) and implement/monitor Service Level Agreements (SLAs) company-wide.
  • Work closely with HR to recommend optimal staffing and reporting lines based on workflow, volume, and nature of tasks.
  • Draft and implement policies, procedures, and training materials for assigned business unit(s).
  • Identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs) for project advancement.
Requirements

2-3 years of experience in project management or a relevant field is required. Customer Support and/or departmental communication experience is preferred. Loan Operations experience is strongly preferred. Proficiency in English with exceptional verbal and written communication skills is essential. A Bachelor's Degree in Business Administration, Finance, Economics, or a related field is preferred. Experience with Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Teams, is required.

$85,000 per year, depending on qualifications and experience. This is a Contract/Consultant position with DOE (dependent on experience). We offer 11 US Paid Holidays.



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