Strategic Business Operations Manager
hace 1 mes
**About ServiceNow**
We're a leading provider of cloud-based services that help organizations work more efficiently and effectively. Our technology enables teams to automate processes, improve collaboration, and make data-driven decisions.
At ServiceNow, we're passionate about delivering exceptional customer experiences. We strive to create a culture that's inclusive, diverse, and empowering for all employees.
Our team is made up of talented individuals who share our vision for a world where technology makes the world work for everyone. If you're looking for a challenging and rewarding career, consider joining us as a Strategic Business Operations Manager.
About the Role
This is a key role in our organization, responsible for developing and implementing strategies that drive business growth and operational efficiency. You'll collaborate with cross-functional teams to identify opportunities for improvement and develop solutions that meet business needs.
Key Responsibilities
- Consult with internal clients to develop solutions that leverage Highspot Sales Enablement / Content Management System
- Analyze content and performance metrics to recommend new organizational methodologies
- Identify and present solutions to business and content-related problems
- Provide support and ongoing services for internal clients in accordance with SLAs
- Manage overall Services project calendar and prioritization
- Develop overall project plan models, templates, and resourcing requirements
- Create and manage individual project plans and secure resources
- Transform current project planning tools by aligning with best practice systems and processes
- Define processes and requirements for request-related platform architecture (EnableNow instance)
Requirements
To succeed in this role, you'll need:
- Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata
- Ability to understand existing content structure and use-cases to guide new structure implementation
- Experience with re-architecting platforms that have a singular product-focused architecture to a more complex matrixed focus
- Critical thinking, analysis, troubleshooting, and problem-solving expertise
- Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates
- 5-10 years of experience in management consulting, asset management marketing, sales operations, or a related field
- Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word, and PowerPoint
- Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels
- Knowledge of data systems and structures
- Proficiency with Microsoft Dynamics
- Ability to work independently and as part of a team in a highly dynamic and fast-paced environment
- A 'can do' attitude to fast-paced and dynamic situations, challenges, and customers
- Ability to translate technical requirements into business value and ROI
What We Offer
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. Additionally, you'll enjoy a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
About the Location
This role is based in [Location], which offers a high quality of life, excellent schools, and easy access to outdoor recreational activities.
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