Strategic Business Operations Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**About ServiceNow**

We're a leading provider of cloud-based services that help organizations work more efficiently and effectively. Our technology enables teams to automate processes, improve collaboration, and make data-driven decisions.

At ServiceNow, we're passionate about delivering exceptional customer experiences. We strive to create a culture that's inclusive, diverse, and empowering for all employees.

Our team is made up of talented individuals who share our vision for a world where technology makes the world work for everyone. If you're looking for a challenging and rewarding career, consider joining us as a Strategic Business Operations Manager.

About the Role

This is a key role in our organization, responsible for developing and implementing strategies that drive business growth and operational efficiency. You'll collaborate with cross-functional teams to identify opportunities for improvement and develop solutions that meet business needs.

Key Responsibilities

  • Consult with internal clients to develop solutions that leverage Highspot Sales Enablement / Content Management System
  • Analyze content and performance metrics to recommend new organizational methodologies
  • Identify and present solutions to business and content-related problems
  • Provide support and ongoing services for internal clients in accordance with SLAs
  • Manage overall Services project calendar and prioritization
  • Develop overall project plan models, templates, and resourcing requirements
  • Create and manage individual project plans and secure resources
  • Transform current project planning tools by aligning with best practice systems and processes
  • Define processes and requirements for request-related platform architecture (EnableNow instance)

Requirements

To succeed in this role, you'll need:

  • Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata
  • Ability to understand existing content structure and use-cases to guide new structure implementation
  • Experience with re-architecting platforms that have a singular product-focused architecture to a more complex matrixed focus
  • Critical thinking, analysis, troubleshooting, and problem-solving expertise
  • Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates
  • 5-10 years of experience in management consulting, asset management marketing, sales operations, or a related field
  • Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word, and PowerPoint
  • Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels
  • Knowledge of data systems and structures
  • Proficiency with Microsoft Dynamics
  • Ability to work independently and as part of a team in a highly dynamic and fast-paced environment
  • A 'can do' attitude to fast-paced and dynamic situations, challenges, and customers
  • Ability to translate technical requirements into business value and ROI

What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. Additionally, you'll enjoy a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

About the Location

This role is based in [Location], which offers a high quality of life, excellent schools, and easy access to outdoor recreational activities.



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