Strategic Operations Manager
hace 1 mes
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).
Experian Consumer Information Services: Redefining Customer Credit LifecycleOur team is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Job Description:- Coordinate day-to-day operations and administer company policies and procedures through subordinate staff.
- Provide input on personnel actions, monitor team operations, and ensure client products and services are delivered with high quality and in a timely fashion.
- Provide process guidance, analytical support, and interpret company policies and procedures to team members.
- Develop staff utilizing team processing efficiencies, lead team in meeting department goals, and integrate new department processes and procedures.
- Conducts and reports operational metric analysis and measurement reporting to evaluate the effectiveness of operations.
- Audit and maintain organized systems supporting the customer service functions.
- Demonstrate strong communication skills, a sense of ownership and drive, and ability to effectively work collaboratively cross-functionally.
- Ability to multi-task and work in a fast-paced environment, with strong problem-solving skills, advanced organizational skills, and ability to handle multiple tasks and priorities.
Salary Range: $70,000 - $90,000 per year
Qualifications:- Bachelor's degree in business administration or related fields, with 2-3 years Advanced customer service experience.
- Excellent English written and oral communications skills, advanced knowledge of company products and services, and strong problem-solving skills.
- Advanced organizational skills, strong PC/mainframe/internet skills, and Excel Intermediate.
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