Strategic Operations Manager

hace 1 mes


San Francisco, Heredia, Costa Rica Experian A tiempo completo

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).

Experian Consumer Information Services: Redefining Customer Credit Lifecycle

Our team is redefining the way our clients do business within all aspects of the customer credit lifecycle.

Job Description:
  • Coordinate day-to-day operations and administer company policies and procedures through subordinate staff.
  • Provide input on personnel actions, monitor team operations, and ensure client products and services are delivered with high quality and in a timely fashion.
  • Provide process guidance, analytical support, and interpret company policies and procedures to team members.
  • Develop staff utilizing team processing efficiencies, lead team in meeting department goals, and integrate new department processes and procedures.
  • Conducts and reports operational metric analysis and measurement reporting to evaluate the effectiveness of operations.
  • Audit and maintain organized systems supporting the customer service functions.
  • Demonstrate strong communication skills, a sense of ownership and drive, and ability to effectively work collaboratively cross-functionally.
  • Ability to multi-task and work in a fast-paced environment, with strong problem-solving skills, advanced organizational skills, and ability to handle multiple tasks and priorities.

Salary Range: $70,000 - $90,000 per year

Qualifications:
  • Bachelor's degree in business administration or related fields, with 2-3 years Advanced customer service experience.
  • Excellent English written and oral communications skills, advanced knowledge of company products and services, and strong problem-solving skills.
  • Advanced organizational skills, strong PC/mainframe/internet skills, and Excel Intermediate.


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