Lead Operations Manager, Work Authorization

hace 4 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Bachelor's degree or 2+ years of experience in a similar role is required to excel as a Lead Operations Manager at Amzn Support Srvcs Costa Rica. Proficiency in reading and understanding Spanish and Portuguese is essential for success in this position.

The ideal candidate will have a strong command of Microsoft Office, including Excel, SharePoint, Word, and PowerPoint. Excellent verbal and written communication skills are crucial for effective collaboration with team members and stakeholders.

This role requires the ability to work independently and thrive in a fast-paced environment while maintaining high standards of quality and productivity. The successful candidate will be responsible for managing individual and team performance expectations and goals, ensuring customer satisfaction, and identifying broader customer impacting issues.

Key Responsibilities:

  • Leads and develops a team of 15-25 associates and specialists
  • Manages the team and ensures high service delivery and execution
  • Actively participates in and drives the continuous improvement culture through 'kaizen' and lean projects
  • Identifies and eliminates barriers to accuracy, productivity, and quality

Requirements:

  • Bachelor's degree or 2+ years of experience in a similar role
  • Strong command of Microsoft Office
  • Excellent verbal and written communication skills
  • Ability to work independently and thrive in a fast-paced environment


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