Strategic Operations Manager for Regional Centers

hace 22 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview

Amazon is a leading technology company with a strong presence in various jurisdictions. Proficiency in English is essential for success within the organization.

We are committed to a diverse and inclusive workplace, promoting equality and fairness in all aspects of our business.

Salary and Benefits

This position offers a competitive compensation package, including benefits that support work-life balance and employee well-being.

Job Description

The Human Resources Regional Center (HRRC) Operations Manager will assist and support our North American Customer Fulfillment Operations Team.

As a critical member of the Operations organization, you will solve unique challenges and deliver billions of products to millions of customers.

Required Skills and Qualifications

To succeed in this role, you must have:

  • A Master's degree in Business Administration, Industrial Engineering, or Human Resources Management.
  • Lean Six Sigma Yellow/Green belt certification.
  • PMP certification.
  • Advanced Portuguese proficiency (B2+ level or higher).
  • At least 3 years of experience in Human Resources or Shared Services.
  • 5+ years of experience as a Front-line Manager/Lead/Supervisor in corporate environments (AND/OR) 2+ years of experience as Group/Ops Manager leading and developing front-line managers.
  • 3+ years of experience in internal and external stakeholder, performance, and escalation management.

Benefits

This position offers a range of benefits, including:

  • A dynamic and supportive work environment.


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