Strategic Operations Manager
hace 1 mes
Job Summary:
We are seeking a skilled Strategic Operations Manager to join our Microsoft Business Operations team.
About the Role:
This role will provide strategic leadership and guidance on operations excellence, optimization, and process improvement initiatives. The ideal candidate will have a strong background in operations management, with experience in driving consistency in processes, capabilities, and services.
The Strategic Operations Manager will work closely with cross-functional teams to identify trends and influences across multiple customers and internal groups. This includes developing and implementing processes and procedures to streamline customer service operations, ensuring quality standards are met and maintained.
Responsibilities:
- Contracting and Order Management: Manage critical deal lists, validate agreements and post-sales lifecycle transactions, and ensure compliant issuance of customer contracts.
- Billing Management: Ensure accurate and compliant order and invoice approval, dispatch standard and local invoices to maximize cash flow, and orchestrate Finance exception approvals on high-value credits.
- Credit Approval management: Execute all credits and associated rebills, track and communicate contract billing status to key stakeholders, highlighting risks with contractual requirements, customer PO coverage, customer sign-offs, and credit/payment status.
- Customer Service: Serve as the primary point of contact for operational customer service inquiries, concerns, and issues, oversee daily customer service operations, monitor customer service metrics, and implement strategies to boost performance.
Requirements:
- Education: Bachelor's Degree in Business, Operations, Finance or related field, or equivalent experience.
- Skills and Qualifications: Business level fluency in English and Spanish, preferred fluency in French, experience in customer service environments in large multinational companies, and experience with Microsoft licensing concepts.
Estimated Salary: $80,000 - $120,000 per year, depending on location and experience.
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