Strategic Operations Business Development Manager

hace 3 semanas


San José, San José, Costa Rica Servicenow A tiempo completo

**About ServiceNow**

ServiceNow helps make work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done across the enterprise. With a strong presence in the enterprise software/SaaS industry, we are the fastest-growing enterprise cloud software company at our scale.

**Our Mission**

We strive to create an accessible and inclusive experience for all employees and customers. Our commitment to diversity, equity, and inclusion is reflected in our approach to hiring and working with people from diverse backgrounds.

**Job Description**

**Estimated Salary:** $120,000 - $180,000 per year (depending on location)

We are seeking an analytical and strategic operations manager to join the central Product & Experience Strategic Operations Team to drive strategic priorities and operational excellence across the Platform & Gen AI organization. The ideal candidate will develop a deep understanding of ServiceNow's business, enjoy rare visibility across our full product suite, and be highly visible to leaders across the company.

**Key Responsibilities:**

  • Model market and business initiatives leveraging key metrics such as revenue, customers, costs, investments, industry trends, roadmap, competitor assessment.
  • RUN Operational Cadences such as Quarterly Product Reviews, Annual Planning, OKRs, and support alignment between Product leaders and cross-functional stakeholders.
  • Manage Initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders.

**Requirements:**

  • 5+ years of experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company.
  • Analytical background with attention to detail and ability to run analysis independently.
  • Effective communicator both verbally and in writing; comfortable in business and technical discussions.

**What We Offer:**

  • A dynamic and collaborative team environment.
  • Ongoing opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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