Business Development Manager
hace 19 horas
Company Overview
Amzn Support Srvcs Costa Rica is a dynamic organization established in 2018 with the goal of empowering sellers to grow their Amazon businesses through expert account management. With a team of over 400 account managers across the U.S. and Costa Rica, we serve thousands of influential sellers in the U.S. and continue to expand at a rapid pace.
Job Description
As a Sr. Strategic Account Manager, you will work closely with sellers to provide strategic guidance, support, and insights to drive growth across their Amazon businesses. Your day-to-day responsibilities will include building and executing joint business plans, identifying innovative ways to enhance selection, merchandising, traffic, and conversion drivers, and operational improvement opportunities.
Key Responsibilities
- Analyze data and trends to identify areas of opportunity for your assigned portfolio of Sellers.
- Lead business strategy development and design long-term account plans, collaborating effectively with cross-functional teams and your Sellers to find joint areas of opportunity to drive customer success with Amazon.
- Build effective working relationships with your Sellers; be a trusted advisor and business advocate.
- Play a 'consultant' role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations.
Requirements
To succeed in this role, you will need:
- 4+ years of professional experience in Corporate Retail, Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.
- Bachelor's degree or equivalent.
- Advanced English level (oral and written).
- Experience building customer relationships, identifying business opportunities for clients, and increasing adoption and utilization of company products.
- Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
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