Strategic Operations Manager I

hace 1 día


San José, San José, Costa Rica Pk Global A tiempo completo
About the Role

As a Strategic Operations Manager I at Pk Global, you will play a pivotal role in leading a team of Team Leaders to achieve exceptional results. This position demands strong leadership skills, strategic thinking, and the ability to drive operational excellence.

Key Responsibilities:
  • Analyze and maintain all Client Service Level Agreements, identifying areas for improvement and implementing effective plans.
  • Maximize revenue generation by forecasting, budgeting, and data collection for billable and non-billable hours.
  • Select, train, develop, and manage direct reports, ensuring their performance meets company standards.
  • Manage operational reports, including Attendance adherence, PFP, Client scorecard, and Metrics management reports.
  • Create and nurture relationships with client partners to drive business growth.
  • Provide guidance and coaching to direct reports, ensuring consistent administration of company policies and standards.
Requirements:
  • Associate's Degree in a related field or equivalent experience (with at least two years of Progressive Management Experience).
  • Call center experience preferred.
  • Demonstrated ability to coach and develop action plans, provide effective feedback, and analyze work processes.
  • Excellent communication skills, both written and verbal, with the ability to present information effectively.
  • Ability to work well under pressure, prioritize projects, and meet deadlines.
What We Offer:
  • A competitive estimated salary of $85,000 - $110,000 per annum, based on location and experience.
  • A dynamic work environment with opportunities for growth and development.
  • A chance to work with a renowned company like Pk Global.


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