Operations Manager, Team Lead
hace 2 meses
**About the Role:**
At Amazon Support Services Costa Rica Srl, we're seeking an experienced Operations Manager, Team Lead to join our team. This is a key leadership role responsible for managing campaign and creative teams, driving customer satisfaction, and improving efficiency through data analysis and best practices.
As a seasoned operations leader, you will lead through ambiguity, use data to drive improvements, and establish partnerships to enhance customer experiences. You'll work closely with account management and design leadership to deliver results that matter to customers.
This role requires 2+ years of team management experience, digital advertising expertise, and proficiency in sales CRM tools like Salesforce or similar software. If you have a passion for leading high-performing teams and tackling challenging situations with a high degree of ambiguity, we'd love to hear from you.
**Key Responsibilities:
- Manage campaign and creative teams to improve customer satisfaction and efficiency
- Lead through ambiguity and make informed decisions using data analysis and best practices
- Establish partnerships with Amazon teams to enhance customer experiences
- Recruit, hire, and develop great people to drive team performance
- Use data and metrics to drive improvements and manage, analyze, and communicate results to senior management
**What We Offer:**
Estimated salary range: $70,000 - $90,000 per year
Competitive benefits package
Opportunities for professional growth and development
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