Senior Operations Manager for Amazon's HR Team
hace 3 semanas
Job Summary
We are seeking a Senior Operations Manager to join our team at Amazon's HR department in Costa Rica. This role is responsible for managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction.
About the Role
The successful candidate will lead a team of 15-25 associates, responsible for the overall direction, performance management, coordination, and evaluation of the team. They will ensure high service delivery and execution, actively participate in and drive the continuous improvement culture through 'kaizen' and lean projects.
Key Responsibilities
- Leads and develops a team of associates, responsible for the overall direction, performance management, coordination, and evaluation of the team.
- Manages the team and ensures high service delivery and execution.
- Actively participates in and drives the continuous improvement culture through 'kaizen' and lean projects.
- Identifies and eliminates barriers to accuracy, productivity, and quality.
- Achieves performance goals and objectives in line with the network-wide vision and goals.
Requirements
To be successful in this role, you will need:
- 3-5 years of related experience.
- Team manager experience.
- HR contact center preferred.
- PHR, GPHR, or SPHR certification.
- Ability to handle projects using the Project Management principles and methodology.
- Knowledge of Lean Six Sigma.
- Third Language proficiency is an added advantage.
- Strong attention to detail and organizational skills.
- Project management leadership skills.
Compensation and Benefits
The estimated salary for this role is $60,000-$80,000 per year, depending on experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About Us
Amazon's HR department in Costa Rica is a dynamic and fast-paced environment that values innovation, teamwork, and customer satisfaction. We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment.
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