Senior Investigative Operations Manager

hace 7 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Overview: Amazon Support Services Costa Rica Srl is seeking a highly skilled Senior Investigative Operations Manager to lead our Know Your Customer function. As a key member of our Registration and Compliance Operation team, you will play a critical role in mitigating regulatory and legal risk.

Salary Range: $80,000 - $110,000 per year, depending on experience.

About the Role:

  • Lead a team of 12-17 employees in investigations and customer support.
  • Manage individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence.
  • Maintain operational excellence and process improvement by analyzing key performance metrics and making data-driven decisions.
  • Develop employees' skills and provide growth opportunities for future leaders within Amazon.
  • Ensure high employee engagement through effective people management and motivational techniques.

Requirements:

  • 2-4 years of manager experience with strong people management skills.
  • Excellent English communication and interpersonal skills.
  • Advanced working knowledge of MS Office required (esp. MS Excel).
  • Self-motivated with good attention to detail and decision-making skills.
  • Operational excellence skills & project management experience.
  • A Bachelor degree.
  • Ability to work independently under minimal supervision.
  • Familiarity with Six Sigma principles and certification (Black belt or equivalent) is desirable.

Working Conditions: This position requires working in a fast-paced environment with frequent changes and new challenges. The ideal candidate should be adaptable and able to work effectively in a hybrid model (site SJO11 and home).



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