Senior Operations Manager

hace 2 meses


San José, San José, Costa Rica Pfizer A tiempo completo

Pfizer seeks an exceptional Senior Operations Manager to lead our Transaction Compliance team in Escazu, Costa Rica. As a key member of our operations team, you will be responsible for ensuring the compliance and proper documentation of US MEET transactions.

You will demonstrate accountability and integrity, responding to change with agility and innovation. Collaborating cross-functionally, you will manage 7-10 colleagues and work closely with Legal and Local Compliance to obtain approvals for exceptions.

  • Review MEET transactions for compliance and proper documentation.
  • Monitor Meeting Planning Agencies and ensure logistics actions are completed according to Service Level Agreements.
  • Work with Legal and Local Compliance to obtain approvals for exceptions.
  • Resolve errors, issues, or rejections with MEET colleagues and external organizations.
  • Review and sign contracts and letters for MEET transactions.

As a Senior Operations Manager, you will provide meeting oversight, audit support, and payment execution. You will lead market touchpoints, support MEET Analysts on escalations, and provide leadership on special assignments.

You will employ innovative approaches to improve processes and train team members. Partnering with markets, you will understand local requirements and support hiring high-performing talent.

Create a team environment that drives high colleague engagement and adoption.

Requirements
  • Ability to manage a team.
  • Create and deliver presentations to key management stakeholders.
  • Strong stakeholder management and organizational skills.
  • Technical skills in managing transactions and customer service skills.
  • Ability to work independently and thrive in a dynamic environment.
Preferred Qualifications
  • Typical Years of Experience: 3+ years in management, compliance, and customer-focused operations.
  • 1-2 years of experience with MAPP transaction processing.
  • Strong compliance experience and financial or audit controls background.

The estimated salary for this role is $80,000 - $110,000 per year, depending on qualifications and location. Fluency in English is a must.



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