Senior Manager, Digital Operations

hace 1 mes


San José, San José, Costa Rica Western Union A tiempo completo
Senior Manager, Digital Operations

Western Union is seeking a Senior Manager, Digital Operations to lead our teams across various locations. Key responsibilities include monitoring digital front-end assets to assess site health, using essential tools for monitoring, and running regular site scans and observability dashboards to identify issues.

Key Responsibilities:

  1. Manage teams across various locations in Western Union.
  2. Monitor digital front-end assets to assess site health.
  3. Use essential tools for monitoring, run regular site scans, and observability dashboards to identify issues.
  4. Keep track of KPIs, identify customer experience issues, report, and track until issues are resolved.
  5. Identify and troubleshoot issues, raise incident tickets, and perform SOP-based support and escalation to respective technology teams.
  6. Work closely with Digital L2 support teams to ensure issues are resolved by technology teams.
  7. Production Back Log (PBL) prioritization to resolve production issues expediently.
  8. Perform sanity testing post-release and change requests to production environment.

Requirements:

  • 8+ years in a Financial/Operations environment.
  • Bachelor's degree in engineering, Business, Communications, Finance, Data Analytics, or related field of studies.
  • English communication skills at a B2+ level.
  • 5+ years of experience in monitoring tools, business analysis, data gathering, and reporting.


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