Senior Manager, Digital Operations
hace 1 mes
Western Union is seeking a Senior Manager, Digital Operations to lead our teams across various locations. Key responsibilities include monitoring digital front-end assets to assess site health, using essential tools for monitoring, and running regular site scans and observability dashboards to identify issues.
Key Responsibilities:
- Manage teams across various locations in Western Union.
- Monitor digital front-end assets to assess site health.
- Use essential tools for monitoring, run regular site scans, and observability dashboards to identify issues.
- Keep track of KPIs, identify customer experience issues, report, and track until issues are resolved.
- Identify and troubleshoot issues, raise incident tickets, and perform SOP-based support and escalation to respective technology teams.
- Work closely with Digital L2 support teams to ensure issues are resolved by technology teams.
- Production Back Log (PBL) prioritization to resolve production issues expediently.
- Perform sanity testing post-release and change requests to production environment.
Requirements:
- 8+ years in a Financial/Operations environment.
- Bachelor's degree in engineering, Business, Communications, Finance, Data Analytics, or related field of studies.
- English communication skills at a B2+ level.
- 5+ years of experience in monitoring tools, business analysis, data gathering, and reporting.
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