Senior Technical Operations Manager
hace 1 mes
Splunk is committed to creating a safer and more resilient digital world.
As a Senior Technical Operations Manager, you will play a key role in leading the Rapid Response Team and ensuring the delivery of expert and effective services during each shift.
**Key Responsibilities:**
- Partner with RRT Peers globally to develop and implement adequate coverage models, training plans, and consistent delivery methods that drive measurable outcomes.
- Collaborate with Problem Management and other Teams within the Splunk Ecosystem to automate internal repeatable tasks, reducing repeatable risk for customers and teams.
- Work closely with various groups within Cloud Operations to drive efficiencies, including reviewing runbooks, key alert metrics, and overall health and stability of monitoring across our Cloud Platforms.
- Represent the Rapid Response Team in meetings and process changes, making recommendations on new procedures and processes.
- Act as a Liaison between various teams, such as monitoring teams, Global Support, and leadership, for new processes, tools, and knowledge transfers.
- Monitor performance of rapid response team, including training and development opportunities, upskilling, tracking performance, and adhering to quarterly training plans.
**What We're Looking For:**
You have 2-4 years of experience in hands-on management or strong team lead experience in technical support organizations, technical operations, or similar incident/escalation roles.
- Flexible work arrangements, including evening hours and weekends.
- Understanding of Cloud Services, such as AWS, Azure, GCP.
- Experience working with frameworks or methodologies like ITSM, ITIL, DevOps.
- Experienced in systems administration or technical operations.
- Hands-on experience maintaining and fixing Linux/UNIX servers in production environments.
- Ability to remain calm and composed in stressful situations, such as major service outages.
- Highly collaborative with the ability to take charge and drive plans to completion.
- Comfortable working in dynamic environments with highly technical teams.
- Customer success mentality with a consistent track record of making good judgments and pivoting to ensure resolution.
- Demonstrated attention to detail, follow-through, and ability to prioritize quickly.
We offer a competitive salary range of $120,000 - $160,000 per year, depending on location and experience.
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