Senior Technical Operations Manager

hace 7 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Requirements

Amazon Support Services Costa Rica Srl is seeking a highly skilled Senior Technical Operations Manager to join our team. The ideal candidate will have a bachelor's degree in Information/Systems Engineering, Computer Science, or a related field, and at least 2 years of experience as a Support Engineer, Web Developer/Consultant, or Software Account Manager. Additionally, the candidate should have 3+ years of experience as a Front-line Manager/Lead/Supervisor leading a team of at least 10 employees.

Key Responsibilities

  • Ensure all employees have the necessary tools to be successful in their roles through consistent, regular 1:1 monitoring, onboarding, and training.
  • Facilitate audits to ensure consistent and shared workload to balance shift coverage based on business needs.
  • Monitor and maintain agent productivity levels in accordance with targets and KPI's.
  • Develop and manage effective relationships with Sellers, internal stakeholders, vendors, HR, and recruitment.
  • Continuous improvement; support and facilitate operational improvements to support team processes.

Requirements

  • University bachelor's degree in Information/Systems Engineering, Computer Science, or a related field.
  • 2+ years of experience as a Support Engineer, Web Developer/Consultant, or Software Account Manager.
  • 3+ years of experience as a Front-line Manager/Lead/Supervisor leading a team of at least 10 employees.
  • Advanced English proficiency (C1 level or higher).

About the Team

Amazon Support Services Costa Rica Srl is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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