Senior Workflow Operations Manager
hace 2 días
Company Overview
We are Amazon Support Services Costa Rica, a leading provider of customer service solutions. Our team is dedicated to delivering exceptional service to our customers, and we're seeking a highly skilled Senior Workflow Operations Manager to join our ranks.
Job Summary
We are looking for an experienced Senior Workflow Operations Manager to lead our daily operations in Costa Rica. This role requires someone with excellent analytical, problem-solving, and communication skills who can drive efficiency and productivity across multiple teams.
Key Responsibilities
- Collaborate closely with the CPA and GCC teams to ensure daily service levels in all Operational Units
- Identify emerging risks and develop plans to mitigate them
- Oversee the Production Hours/Commitments process and make recommendations to improve efficiency
- Work closely with OPS to leverage staffing needs based on forecasted volume
- Analyze and report site headcount numbers per Operational Unit
Requirements
- Bachelor's Degree or advanced studies in a quantitative field (engineering, economics, math, and statistics)
- At least 6 months of experience in workflow management, workforce departments, or relevant fields
- Advanced Excel skills, SQL, and Power BI / Power Query experience required
- Excellent written and verbal English skills
Salary Range: $60,000 - $80,000 per year
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