Senior Compliance Operations Manager
hace 2 meses
**Job Summary**
Convera is seeking a highly skilled Senior Compliance Operations Manager to join our team.
This role will be responsible for ensuring Convera’s compliance with various Sanctions regulations and internal controls.
**Key Responsibilities:**
• Operations management of daily workflows and ensuring service level agreements (SLAs) are met.
• Helping to resolve employee issues, escalations, and disputes.
• Ensuring team members adhere to Quality Assurance (QA) standards.
• Supervising a team of ~15 staff positions, evaluating performance, and providing coaching.
• Ensuring procedural updates are reflected in internal team documentation.
• Providing required training and access for new hires in a timely manner.
• Reporting to senior management and supporting daily tasks and business needs.
• Fostering improvements internally and representing the Compliance Operations team in projects within the organization.
**Requirements:**
• 3+ years of experience as a people manager, an effective leader, and the ability to mentor team members.
• Ability to develop employees based on their individual strengths.
• Prior experience in AML Compliance, Operations, Payments, and/or Know Your Customer (KYC) field is a plus.
• +2 years of experience or certification in Project Management is a plus.
• Strong skills to communicate well with diverse groups within the organization.
• Utilize problem-solving skills, creativity, and critical thinking.
• Strong problem-solving and conflict resolution skills.
• Showing initiative and driving improvements in your area of responsibility.
• Bachelor’s degree in business administration, finance, management, banking, or a related field is preferred.
**About Convera**
Convera is the largest non-bank B2B cross-border payments company in the world. We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers, helping them capture more value with every transaction. Convera serves more than 30,000 customers, ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.
Our teams care deeply about the value we bring to our customers, making Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity and seek people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and foster a culture of inclusion and belonging.
**We offer an abundance of competitive perks and benefits, including:**
• Market competitive monthly gross salary
• Opportunity to earn an annual bonus (based on role level)
• Great career growth and development opportunities in a global organization
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities (5 days per year)
• Hybrid mode, 2 days at the office, Tuesday is a must.
• **Shift: 7:00-4:00pm or 8:00-5:00pm Monday to Friday.**
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