Senior Compliance Manager Investigations

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About the Role:


We are looking for an experienced Senior Compliance Manager to lead our Investigations team in San Jose, Costa Rica. As a key member of our Registration and Compliance Operations (RCO), you will be responsible for managing a team of 12-17 employees and ensuring the team meets and exceeds key performance metrics for quality and productivity.


Key Responsibilities:



  • Manage individual and team performance expectations and goals, monitor real-time service levels and schedule adherence.
  • Monitor and lead the team to meet and exceed key performance metrics goal for quality and productivity, complete detailed analysis of operational performance metrics, and make data driven business decisions.
  • Coaches team members individually and periodically on performance on metrics as well as career aspirations.
  • Acts as primary point of contact for on-the-floor issues related to investigations.
  • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.

Requirements:



  • 2-4 years of manager experience in KYC/Compliance/AML/Banking/Risk management or related processes.
  • Excellent English communication and interpersonal skills.
  • Advanced working knowledge of MS Office required (esp. MS Excel).
  • A Bachelor degree.
  • Able to work independently under minimal supervision.
  • Fluent Portuguese verbal and written communication skills.

What We Offer:



  • A dynamic and fast-paced environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work on a variety of challenging projects and make a real impact on our business.

Amazon Support Services Costa Rica Srl is a leading provider of registration and compliance operations services. We are committed to delivering high-quality solutions to our clients and providing a positive and inclusive work environment for our employees.



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