Content Compliance Specialist

hace 4 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers from copyright infringing content and demonstrate high judgement on account enforcement.

About the Role

This Content Policy Operations Specialist will be expected to handle day-to-day issues, but will also be expected to strategize on longer-term, program-wide initiatives.

Key Responsibilities

  • Conduct manual reviews of global content policy compliance operations
  • Make high judgement decisions on compliance actions
  • Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate
  • Develop and maintain standard operating procedures by coordinating with Policy, Operations and Program teams
  • Document comprehensive content investigations reports
  • Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency

Requirements

- Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders.

- Intermediate SQL skills.

- Experience in threat intelligence research, such as investigating, researching, or analyzing current trends, news, and historical events.

- Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment;

- Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs.

About Amazon Support Services Costa Rica Srl

Amazon Support Services Costa Rica Srl is a company that is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players.



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