Policy Compliance Specialist

hace 5 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About the Role:
Amazon Support Services Costa Rica Srl is seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team in protecting customers from copyright infringing content.

Key Responsibilities:
- Conduct manual reviews of global content policy compliance operations.
- Make high judgement decisions on compliance actions.
- Drive projects that improve support-related functions and processes.
- Develop and maintain standard operating procedures.
- Document comprehensive content investigations reports.
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights.

Requirements:
- Bachelor's degree or 2+ years of experience in relevant industries.
- Fluency in English and one of the following: Spanish, Swedish, Danish, or Norwegian.
- Proven ability to exercise judgment when policies are not well defined.
- High level of integrity and discretion to handle confidential information.
- Ability to function effectively in a dynamic, fast-paced environment.

What We Offer:
- Strong collaboration skills and ability to work across functions and marketplaces.
- Intermediate SQL skills and experience in threat intelligence research.
- Organized, independent, and autonomous, able to set and meet own deadlines.
- Passion for movies and TV.

About Us:
Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand. We are a dynamic team looking for a highly motivated Content Policy Operations Specialist to help protect our customers against content-related risks.



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