Content Policy Operations Specialist

hace 5 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary
We are looking for a highly motivated Content Policy Operations Specialist to help protect our customers against content-related risks, and drive projects to improve efficiency.

Key Responsibilities

- Conduct manual reviews of global content policy compliance operations.

- Make high judgement decisions on compliance actions.

- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.

- Develop and maintain standard operating procedures by coordinating with Policy, Operations and Program teams.

- Document comprehensive content investigations reports.

- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.

Requirements

- Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders.

- Intermediate SQL skills.

- Experience in threat intelligence research, such as investigating, researching, or analyzing current trends, news, and historical events.

- Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment;

- Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs.

- Passion for movies and TV.

About Us

Amazon Support Services Costa Rica Srl is a company committed to providing excellent support to our customers. We believe in a customer-obsessed problem-solving mindset and are looking for a highly motivated Content Policy Operations Specialist to join our team.



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