Global Content Compliance Specialist

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

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We are seeking a highly skilled Global Content Compliance Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Prime Video Trust & Safety team, you will play a critical role in ensuring that Prime Video provides content customers love and trust.

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About the Role

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This is an exciting opportunity for a motivated and detail-oriented individual to work on the front lines of enhancing the PV experience and protecting free speech in our ever-evolving digital world. As a Global Content Compliance Specialist, you will be responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV and ensure customers can make informed viewing decisions by accurately assessing maturity ratings.

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Key Responsibilities

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Your key responsibilities will include:

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- Managing day-to-day Prime Video Trust & Safety Operations through content review and data labeling activities;

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- Influencing and executing the compliance strategy and driving the operations roadmap with cross-functional teams and driving continuous improvement;

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- Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall PV user experience;

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- Researching and staying up-to-date on key trends and suspicious patterns across policy areas;

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- Participating in content calibrations; and

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- Reviewing controversial, sometimes offensive video content in line with PV's community guidelines.

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Requirements

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To be successful in this role, you will need to have:

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- A high school degree and bachelor's degree or work experience in investigations, risk, incident, or crisis analysis;

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- English and German proficiency (Read, Write & Speak);

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- High attention to detail;

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- Experience in content policy, anti-abuse, and reviewing online content;

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- Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.;

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- Experience with SQL and spreadsheets a plus;

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- Ability to critically evaluate and analyze large datasets;

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- Self-starter, intellectually curious, and creative individual comfortable operating in ambiguity;

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- Experience working with global teams;

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- Excellent communication skills, open, collaborative, and proven team player;

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- Strategic thinker with strong analytical and creative problem-solving skills.

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Benefits

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In addition to a competitive salary, we offer a range of benefits, including comprehensive health insurance, 401(k) matching, and generous paid time off.

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Salary Information

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The estimated annual salary for this role is $60,000 - $80,000, depending on experience.

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Location

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This role is located in San Jose, Costa Rica.



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