Content Policy Operations Specialist

hace 15 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
About Us

Amazon Support Services Costa Rica Srl is revolutionizing the way people watch movies and TV shows with Prime Video, offering millions of titles on-demand across various platforms. We're seeking a highly motivated Content Policy Operations Specialist to join our Prime Video Trust & Safety Operations team.

Job Overview

The estimated annual salary for this role in San Jose, Costa Rica is $80,000 - $120,000, depending on experience. As a Content Policy Operations Specialist, you will be responsible for protecting customers from copyright infringing content and making high-judgment decisions on account enforcement.

Key Responsibilities
  • Conduct manual reviews of global content policy compliance operations.
  • Make high-judgment decisions on compliance actions.
  • Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
  • Develop and maintain standard operating procedures by coordinating with Policy, Operations, and Program teams.
  • Document comprehensive content investigations reports.
  • Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
Requirements
  • Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management.
  • Fluency in English (Spanish and Japanese are a plus).
  • Proven ability to exercise judgment when policies are not well defined.
  • High level of integrity and discretion to handle confidential information.
  • Demonstrated ability to function effectively in a dynamic, fast-paced environment, handling strategic and confidential projects, data-analysis and report writing.
  • Demonstrated in-depth experience with MS Office.


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