Content Policy Operations Specialist

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
About Amazon Support Services Costa Rica Srl

At Amazon, we are revolutionizing the way people watch movies and TV shows with Prime Video. Our platform offers millions of titles available on-demand across various devices.

Job Description

We are seeking an innovative Content Policy Operations Specialist to support our Prime Video Trust & Safety Operations team in protecting customers from copyright infringing content.

Main Responsibilities:
  • Conduct manual reviews of global content policy compliance operations
  • Make high-judgment decisions on compliance actions
  • Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate
  • Develop and maintain standard operating procedures by coordinating with Policy, Operations and Program teams
  • Document comprehensive content investigations reports
  • Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency
Requirements
  • Fluency in English and Spanish
  • Proven ability to exercise judgment when policies are not well defined
  • High level of integrity and discretion to handle confidential information
  • Demonstrated ability to function effectively in a dynamic, fast-paced environment, handling strategic and confidential projects, data-analysis and report writing
  • Demonstrated in-depth experience with MS Office
  • Strong collaboration skills, proven ability to work across functions and marketplaces
  • Intermediate SQL skills
  • Experience in threat intelligence research, such as investigating, researching, or analyzing current trends, news, and historical events
  • Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment
Salary Range: $50,000 - $70,000 per yearLocation: San Jose, Costa Rica

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