Global Content Moderator

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Prime Video Trust & Safety Specialist

Company Overview

Amazon Support Services Costa Rica Srl is a leading provider of online content moderation services. Our team is dedicated to ensuring that Prime Video provides a trusted and safe experience for our customers.

Salary

$45,000 - $65,000 per annum, depending on experience and qualifications.

Job Description

As a Prime Video Trust & Safety Specialist, you will be responsible for reviewing and evaluating online content to ensure it complies with our community guidelines. This involves working closely with cross-functional teams to develop workflows and processes that maintain our quality standards.

Key Responsibilities

  • Manage day-to-day Prime Video Trust & Safety Operations through content review and data labeling activities.
  • Influence and execute the compliance strategy and drive the operations roadmap with cross-functional teams.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall PV user experience.
  • Research and stay up to date on key trends and suspicious patterns across policy areas.
  • Participate in content calibrations.
  • Review of controversial, sometimes offensive video content in line with PV's community guidelines.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Knowledge of consumer product compliance processes and regulations.
  • Experience in content policy/moderations/ratings, anti-abuse, and reviewing online content.
  • Avid PV user preferred.
  • Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
  • Strategic thinker with strong analytical and creative problem-solving skills.
  • Self-starter, intellectually curious and creative individual comfortable operating in ambiguity.
  • Excellent communication skills, open, collaborative and proven team player.
  • Experience working with global teams.

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Location

This role is based in San Jose, Costa Rica.



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