Content Operations Manager
hace 19 horas
Amazon Support Services Costa Rica Srl is seeking an experienced Content Operations Manager to lead our DigiFlex Operations team. This is an exciting opportunity to shape the future of content publishing and quality management for Prime Video.
Company Overview
We are a group of entertainment enthusiasts passionate about ensuring all our customers around the globe have access to the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content.
About the Role
The Content Operations Manager will be responsible for driving strategy and execution for content coverage, quality, and international expansion. This role will play a vital part in leading highly operational teams and driving cross-functioning projects. To succeed in this role, you will need a proven track record of leading successful program and operation teams, sound business judgment, bias for process improvement; and ability to think strategically and creatively to solve business problems.
Key Responsibilities
- Manage a 10 to 15 member team on tasks associated to content publishing, quality and data labeling.
- Provide end-to-end support for optimization of task related to day-to-day operations, team productivity, customer experience and workforce metrics.
- Manage planning and deliverables for multiple programs, including resource allocation and infrastructure planning.
- Work with the team to identify and implement solutions and pilots to drive process efficiencies & business goals.
- Proactively gather, analyze, and share data with management to influence business decisions.
- Analyze defects and develops programs that fix root causes, escalating when required to drive closure.
- Cultivate and develop the team on content moderation, DL & management.
- Collaborate closely with tech teams to resolve internal tool-related issues.
- Maintain a culture of putting Customers first.
- Efficiently respond to all escalations.
Requirements
- Master's degree or equivalent experience in a related field.
- At least 2 years of experience in a leadership role in content publishing, quality management, or a related field.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Experience with digital media and/or digital video supply chain.
- Ability to thrive in a dynamic and ambiguous environment.
- Possess a Certified or Trained Lean Six Sigma methodology certification.
What You'll Get
This role comes with a competitive salary range of $80,000-$120,000 per annum, depending on experience, plus additional benefits like health insurance, retirement plan, and paid time off.
Location
San Jose, Costa Rica
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