Operations Manager, Content Strategy and Quality

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Transform the Future of Entertainment with Amazon

Come shape the next generation of how and what Amazon customers are watching. As an Operations Manager for DigiFlex team, you will drive strategy and execution for content coverage, quality, and international expansion.

We are a dynamic group of entertainment enthusiasts based in Costa Rica, passionate about ensuring our Customers worldwide have access to the content they need, when they need it. Our team collaborates closely with industry professionals, program, and technology teams to provide world-class coverage of key entertainment content.

As we scale our coverage of international content, while maintaining a high bar for timeliness and quality, this is an exciting time to join us. Your analytical and results-oriented approach will help shape the future of DigiFlex Operations.

Key Responsibilities:
  • Manage a 20-25 member team on tasks associated with content publishing, quality, and data labeling
  • Provide end-to-end support for optimization of task-related day-to-day operations, team productivity, customer experience, and workforce metrics
  • Manage planning and deliverables for multiple programs, including resource allocation and infrastructure planning
  • Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals
  • Proactively gather, analyze, and share data with management to influence business decisions
  • Analyze defects and develop programs that fix root causes, escalating when required to drive closure
  • Coach and develop the team on content moderation, DL, and management
  • Work closely with tech teams to get all internal tool-related issues escalated and resolved
  • Exhibit and drive a culture of putting Customers first
  • Ensure timely response to all escalations

We offer a competitive salary of $120,000 - $160,000 per year, depending on your qualifications and experience. This role is open to candidates who can work out of San Jose, Costa Rica. If you're a motivated and results-driven leader with a passion for video content and online streaming platforms, we encourage you to apply.


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