Content Operations Manager

hace 5 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Title: Content Operations Manager - International Expansion

About Amazon Support Services Costa Rica Srl:

Amazon is a technology company at its core, and we're passionate about innovation. Our DigiFlex Operations team works with partners to ingest content using both partner-facing and internal technologies, ensuring every search, discovery, and playback interaction with Prime Video (PV) is device-agnostic, defect-free, and results in a high engagement experience for customers.

We are looking for an analytical and results-oriented manager to help shape the future of DigiFlex Operations. This is an exciting time to join as we scale our coverage of international content while maintaining a high bar for timeliness and quality.

About the Role:

This role is expected to work in a highly ambiguous environment with varied internal customers and process channel partners. The successful candidate will coach operations teams to drive efficiency, speed, scale, and quality in processes, communicate strategic initiatives and roadmaps, and proactively identify gaps and opportunities to solve complex problems/escalations.

The ideal candidate will have a proven track record of driving successful programs and team operations, sound business judgment, bias for process improvement, and ability to think strategically and creatively. They will also be able to have fun and inspire fellow Amazonians in their career journey.

Key Responsibilities:

  • Develop strategies to meet business goals and improve content coverage, quality, and international expansion.
  • Catch operate processes across sites and create mechanisms to sustain improvements within the region.
  • Drive efficiency, speed, scale, and quality in processes and communicate strategic initiatives and roadmaps.
  • Proactively identify gaps and opportunities to solve complex problems/escalations.

Requirements:

  • 3+ years of driving end-to-end delivery, communicating results to senior leadership experience.
  • 3+ years of driving process improvements experience.
  • Experience building processes, project management, and schedules.
  • Experience in content publishing, quality, and data labeling.
  • Passionate about video content, online streaming platforms, online business, e-commerce.
  • Willingness to work in a fast-paced, challenging environment.

Location: San Jose, H, CRI

Estimated Salary: $80,000 - $100,000 per year



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