Content Manager for North America Books

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

As a Technical Account Manager I, you will lead the seamless ingestion of metadata throughout the digital and physical supply chain from publishers and content providers to end book readers. Our team is responsible for building relationships with book publishers and stakeholders worldwide to drive end-to-end integration of content within Amazon systems.

Key Responsibilities:
  • Proactive monitoring of ingestion and operational systems to identify and address issues.
  • Work with multiple teams and stakeholders to execute the launch of new publishers, processes, programs, and features impacting the Technical Account Managers and our customers (publishers and readers).
  • Help drive data-driven decision making.
  • Surface opportunities to innovate to continuously improve organizational efficiency
  • Implement Technical Account Manager-focused projects focused on catalog and metadata improvements.
  • Help develop concise and effective training, and communications for publishers
  • Drive root cause tracking and resolution across the team
  • Interact with content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, processing, and reporting.

We are looking for a skilled professional with 2+ years of experience managing external vendor/client relationships or advanced technical support, and a Bachelor's degree. Advanced knowledge of SQL, Excel, Access, Unix desired. Experience in the publishing industry, and a passion for books is also preferred.

The salary range for this position is $65,000-$85,000 per year, depending on qualifications and experience. As an employee of Amazon Support Services Costa Rica SRL, you will have access to competitive benefits and opportunities for career growth and development.



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