Operations Manager
hace 2 meses
About the Role:
We are seeking a highly skilled Operations Manager to lead our content strategy team in Chennai and Costa Rica. As a seasoned team leader, you will be responsible for driving strategy and execution for content coverage, quality, and international expansion.
Main Responsibilities:
- Team Leadership: Manage a team of 10-15 members on tasks associated with content publishing, quality, and data labeling, providing end-to-end support for optimizing daily operations, team productivity, customer experience, and workforce metrics.
- Program Management: Plan and deliver multiple programs, including resource allocation and infrastructure planning.
- Process Improvement: Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals.
- Data Analysis: Proactively gather, analyze, and share data with management to influence business decisions.
- Defect Management: Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
- Team Development: Coach and develop the team on content moderation, DL, and management.
- Tech Collaboration: Work closely with tech teams to get all internal tool-related issues escalated and resolved.
- Culture: Exhibit and drive a culture of putting Customers first, ensuring timely response to all escalations.
About You:
We are looking for an analytical and results-oriented manager who can thrive in a dynamic and ambiguous environment. You will be part of a global team passionate about ensuring all customers around the world have access to the content they need, when they need it.
What We Offer:
A competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits and opportunities for growth and development.
-
Operations Manager
hace 1 mes
San José, San José, Costa Rica Wns Global Services A tiempo completoWNS Global Services, a leading BPM company, is seeking an experienced Operations Manager to join our team.About the RoleThe Operations Manager will be responsible for ensuring smooth business operations, meeting contractual obligations, and driving team performance.Key ResponsibilitiesRegularly follow up on incidents and escalate as necessary.Utilize...
-
Strategic Operations Manager
hace 2 meses
San José, San José, Costa Rica Vml Map A tiempo completoAt VML MAP, we are seeking a highly experienced Strategic Operations Manager to lead our Marketing Operations - San Jose team.The successful candidate will oversee operations, ensuring efficient delivery of services and spearheading strategic initiatives. Key responsibilities include streamlining processes for improved efficiency, managing resource...
-
Strategic Operations Manager
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoJob Summary:We are seeking a skilled Strategic Operations Manager to join our Microsoft Business Operations team.About the Role:This role will provide strategic leadership and guidance on operations excellence, optimization, and process improvement initiatives. The ideal candidate will have a strong background in operations management, with experience in...
-
Senior Marketing Operations Manager
hace 2 meses
San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completoJob Title: Senior Marketing Operations ManagerJob Description:We are seeking an experienced Senior Marketing Operations Manager to join our team at Intelliswift Software, Inc. as a Marketing Program Manager.Key Responsibilities:• Lead the development and implementation of comprehensive operational plans to manage complete project lifecycles for complex...
-
Operations Manager
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAbout Bill Gosling OutsourcingWe are a company that prioritizes the career development of our people. If you're interested in joining an organization with modern facilities and a collaborative work environment, this might be the right fit for you.Job Title: Operations ManagerThe Operations Manager leads and motivates a team to achieve optimal performance...
-
Training Operations Manager
hace 2 meses
San José, San José, Costa Rica Wns Global Services A tiempo completoJob OverviewThe Training Operations Manager is a pivotal role at WNS Global Services, responsible for ensuring seamless training deliverables and excellence in business processes. This individual will oversee the end-to-end responsibility of training programs, guaranteeing quality certification, early production performance, and accurate reporting.
-
Senior Operations Manager
hace 3 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoWe are looking for a highly skilled Senior Operations Manager to join our team at Bill Gosling Outsourcing. This is an excellent opportunity for someone who wants to work in a dynamic environment and make a real difference.About the Role:The Senior Operations Manager will be responsible for leading our operations team to deliver high-quality services to our...
-
Content Operations Manager
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAre you a seasoned professional looking for a new challenge? We are seeking an experienced Content Operations Manager to join our team at Amazon Support Services Costa Rica Srl - B20. This is a unique opportunity to work on a high-profile project, shaping the future of entertainment and media.We are looking for a highly motivated and organized individual to...
-
AI Operations Manager
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoThe AI Operations Team at Microsoft is the cornerstone of driving machine learning and AI technology across various domains and scenarios. As an AI Operations Manager, you will have the opportunity to work on cutting-edge projects that leverage Microsoft's cloud and AI platforms, such as Azure, Cognitive Services, and Power Platform. You will collaborate...
-
Logistics Operations Manager
hace 3 semanas
San José, San José, Costa Rica Cummins A tiempo completoAbout CumminsCummins is a leading manufacturer of power solutions for various industries. Our company culture focuses on empowering employees to develop their skills and contribute to meaningful work.We are committed to providing global opportunities for career growth, fostering a diverse and inclusive workforce, and collaborating with innovative thinkers to...
-
Operations Manager
hace 2 meses
San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo**About Our Organization**We are a global team of professionals dedicated to providing debt recovery solutions for consumers. Our mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.The Manager Operations primary responsibilities include coordination of production activities...
-
Facilities Operations Manager
hace 1 mes
San José, San José, Costa Rica Jll A tiempo completoWe're seeking a skilled Facilities Operations Manager to join our team at JLL. In this role, you'll play a key part in delivering exceptional facilities management services to our clients.Key Responsibilities:Collaborate with the Facilities Manager to oversee the delivery of maintenance and repair services.Maintain client satisfaction by ensuring timely and...
-
Senior Securities Operations Manager
hace 1 mes
San José, San José, Costa Rica Citi A tiempo completoCiti is a global leader in financial services, and we are currently seeking a seasoned professional to join our team as a Senior Securities Operations Manager. This role will be based in Costa Rica and will play a critical part in ensuring the smooth operation of our securities transactions processing.About the RoleThe Senior Securities Operations Manager...
-
Kitchen Operations Manager
hace 1 semana
San José, San José, Costa Rica Marriott International, Inc A tiempo completoJob Title: Kitchen Operations ManagerCompany Overview:Marriott International, Inc is a world-renowned hospitality company that offers a refreshing environment for guests to stay connected and balanced.Job Summary:We are seeking an experienced Kitchen Operations Manager to join our team at Courtyard San Jose Escazu. As a key member of our culinary team, you...
-
Healthcare Operations Manager
hace 2 meses
San José, San José, Costa Rica Philippines Outsourcing Solution A tiempo completoAt Philippines Outsourcing Solution, we're seeking a seasoned **Senior Team Lead** to drive our company's operations forward. Your expertise will help us improve efficiency, productivity, and profitability. Key responsibilities include:Monitoring healthcare company operations and analyzing key metricsKey Responsibilities:- Analyze financial data and use it...
-
Senior Manufacturing Operations Manager
hace 1 semana
San José, San José, Costa Rica Intel A tiempo completoAbout the RoleWe are seeking an experienced Senior Manufacturing Operations Manager to join our team in Costa Rica. This is a full-time position that requires on-site presence.
-
Senior Manager, Digital Operations
hace 2 meses
San José, San José, Costa Rica Western Union A tiempo completoSenior Manager, Digital OperationsWestern Union is seeking a Senior Manager, Digital Operations to lead our teams across various locations. Key responsibilities include monitoring digital front-end assets to assess site health, using essential tools for monitoring, and running regular site scans and observability dashboards to identify issues.Key...
-
Workforce Management Operations Manager
hace 2 meses
San José, San José, Costa Rica Webhelp A tiempo completo**Workforce Management Operations Manager****Job Summary:**We are seeking a skilled Workforce Management Operations Manager to manage end-to-end WFM delivery, with a focus on team management and large operations for multinational locations.**Key Responsibilities:**Participate in action and strategic planning to establish annual goals and objectives;Manage a...
-
Operations Team Manager
hace 2 meses
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoRole OverviewWe are seeking a skilled and experienced Operations Team Manager to join our team at Bill Gosling Outsourcing. As an Operations Team Manager, you will be responsible for leading and motivating a team to achieve targets and contribute to the company's objectives.Key ResponsibilitiesDeliver coaching and constructive feedback to employees to...
-
Senior Sales Operations Manager
hace 2 meses
San José, San José, Costa Rica Bma Group A tiempo completoJob OverviewBma Group seeks an experienced Senior Sales Operations Manager to lead our sales strategy and drive profitability across all retail channels. This role requires a strong analytical mindset, excellent communication skills, and the ability to develop robust relationships with key stakeholders.